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Full time Sales Associate

Job Description
Description

BASIC FUNCTION:


Responsible for creating retail sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.


KEY RESPONSIBILITIES;


Drives Sales



  • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy

  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales

  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers

  • Maximize store promotions, marketing initiatives, and grassroots programs

  • Maintain strong knowledge of features and benefits of existing and new product line

  • Meet or exceed established goals as set by management


Customer Focus



  • Provide the highest level of customer service to all current and future customers



  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process

  • Effectively use Podium to ensure customer satisfaction and future follow-up

  • Make sound business decisions to deliver customer satisfaction and promote team environment

  • Provide store support to incoming phone calls and emails

  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

  • Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer


People



  • Maintain a positive working relationship with all store associates


Operational Excellence



  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness

  • Adhere to general store operational procedures and guidelines

  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

  • Responsible to accurately complete the daily On-Point system log

  • Show a sense of urgency, enthusiasm and excitement with the store team and customers

  • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems

  • Consistently schedule deliveries with customers

  • Other duties as assigned


MINIMUM JOB REQUIREMENTS:



  • Previous retail selling experience and ability to close a sale strongly preferred

  • Excellent communication, customer service skills, and organizational skills

  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence

  • Demonstrated persuasion and negotiation skills

  • Ability to effectively manage time and conflicting priorities

  • Ability to effectively and productively with others as a team

  • Ability to work the schedule and hours dictated by business needs

  • Ability to work evenings, weekends and holidays as required

  • Initiative to meet assigned goals, missions and objectives and motivated to achieve more

  • Strong attention to detail

  • Proficient in the use of Microsoft Office, including Word, Excel and Outlook


Sales Associate:



  • High School Diploma or equivalent is required. Bachelors in Business or related field is preferred


SUPERVISORY RESPONSIBILITIES: None


An Equal Opportunity Employer
La-Z-Boy Incorporated and its subsidiaries are equal opportunity employers that support and subscribe to a policy of nondiscrimination in all aspects of employment. La-Z-Boy will not discriminate on the basis of race, color, national origin, religion, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, genetic information, protected veteran status, or any other reason prohibited by applicable laws.





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